Introduction
These Terms of Service (the 'Terms') govern your use of services provided by Unitas Global Ltd, trading as Unitas Hosting ('we', 'us', 'our'). By signing up for any of our services, you ('the Customer', 'you') agree to be bound by these Terms.
These Terms apply alongside our Privacy Policy and any service-specific addendums you may sign (for Custom plans or bespoke services). If anything in a signed addendum conflicts with these Terms, the addendum takes precedence.
These Terms are written in plain English. Where legal terms are unavoidable, they are defined in the next section. If anything is unclear, please email hello@unitas-hosting.com. We'd rather explain than have you confused.
Definitions
- Services: the hosting, email, domain registration, managed app, and care plan services described on unitas-hosting.com
- Account: your customer account with Unitas Hosting, used for billing and accessing the Services
- Setup Fee: a one-off fee paid at the start of certain services (e.g. App Hosting), covering provisioning and onboarding work
- Monthly Fee: the recurring fee paid for ongoing Services, billed monthly or annually depending on the plan
- Customer Content: any data, files, websites, applications, or other material you store on or transmit through the Services
The Services
We provide a range of managed hosting services, each with its own specifications and pricing as set out on unitas-hosting.com. Services include but are not limited to:
- Managed WordPress hosting
- WordPress Care Plans (an add-on to WordPress hosting)
- Business email hosting
- Domain registration and management
- App Hosting (managed cloud servers for apps)
Service specifications (storage, bandwidth, included features) are as published on the relevant product page on the date you sign up. We may improve specifications over time; improvements apply to existing customers at no extra cost.
Acceptable Use
You agree not to use our Services for any of the following:
- Illegal activity under UK law
- Hosting or distributing malware, viruses, phishing pages, or other malicious software
- Sending unsolicited bulk email (spam) or operating mail relays without proper authentication
- Hosting content that infringes copyright, trademarks, or other intellectual property
- Hosting child sexual abuse material (CSAM), terrorist content, or other content prohibited under UK law
- Operating denial-of-service attacks or other actions intended to disrupt third-party services
- Adult content, pornography, or sexually explicit material, even where legally permitted under UK law
- Online gambling, casino, betting, wagering, lottery, or sweepstakes sites, even where licensed by the UK Gambling Commission
- Cryptocurrency exchanges, ICOs, token sale platforms, or other cryptocurrency trading services
- Cryptocurrency mining on shared infrastructure (App Hosting customers may use dedicated servers for mining only with prior written agreement)
- Firearms, ammunition, or weapons sales
- Tobacco, e-cigarette, or vaping product sales
- Pharmaceutical sales without verified UK licensing
- Multi-level marketing (MLM), pyramid schemes, or high-yield investment programmes (HYIP)
- Consumer-facing VPN services, proxy services, or anonymisation services
- File-sharing platforms, torrent trackers, or any service primarily used for unauthorised distribution of copyrighted material
- Web scraping services that systematically extract data from third-party websites at high volume
- Using more resources than your plan allows on a sustained basis without upgrading
Some of the activities prohibited above are legal under UK law (for example, licensed gambling sites or legitimate cryptocurrency exchanges). We prohibit them anyway because they create operational risk for our infrastructure, our payment relationships, and other customers on our platform. We're not a fit for these use cases, and we'd rather say so upfront than suspend services after onboarding. If you operate in one of these categories and believe your specific use case is compatible with our platform, contact us before signing up and we'll give you an honest answer.
If we believe you are violating the acceptable use policy, we may suspend the affected services while we investigate. For clear-cut violations (e.g. malware hosting, CSAM, illegal content), suspension may be immediate. For ambiguous cases, we will contact you to discuss before taking action.
Customer Responsibilities
While we manage the infrastructure, certain responsibilities remain with you:
- Keeping your account credentials secure and notifying us immediately if you suspect they have been compromised
- Ensuring you have the legal right to host any content you upload or transmit through the Services
- Maintaining a current and accurate email address and contact details on your account
- Renewing domain registrations on time (we send reminders 30, 14, and 7 days before expiry, but ultimate responsibility for renewal is yours)
- Backing up your own content where critical; our backups are for service recovery, not a substitute for your own backup strategy
- Complying with UK GDPR and other applicable data protection laws for any personal data you collect via your services
Fees & Billing
Pricing for each service is published on the relevant product page on unitas-hosting.com. Prices are quoted in pounds sterling (GBP) and are inclusive of UK VAT where applicable.
Setup Fees
Some services have a one-off setup fee covering provisioning, configuration, and onboarding work. Setup fees are non-refundable once the setup work has begun.
Monthly and Annual Billing
- Monthly plans are billed on the same day each month, in advance
- Annual plans (where available) are billed annually in advance, with a 17% saving versus monthly billing
- Payment is due on receipt of invoice; we typically auto-charge stored payment methods
- Late payment may result in service suspension after 14 days, full termination after 30 days
Price Changes
We commit to the principle that the price you sign up at is the price you renew at. We will not raise renewal prices for an existing customer except in exceptional circumstances (e.g. major upstream cost increases, registry-level domain price rises beyond our control). Any such change requires at least 60 days' notice and the customer retains the right to cancel without penalty.
Cancellation & Refunds
You can cancel any service at any time. We don't believe in lock-in: your continued business should be earned month by month.
Monthly plans
- 30 days' notice required to cancel
- No refund for the current billing period after notice is given
- Service continues until the end of the paid-up period
Annual plans
- 90 days' notice required to cancel
- No refund for the remaining term of the annual subscription
- Service continues until the end of the paid-up annual period
Domain registrations
- Non-refundable once registered (registry-level constraint, not ours)
- You can transfer the domain to another registrar any time at no charge from our side
Setup Fees
- Refundable in full only if cancelled before any setup work has begun
- Non-refundable once setup work has commenced
- Partial refund possible if work was started but not completed, assessed case by case
Consumer Rights
If you are a consumer (not a business customer) in the UK, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013, beginning on the day after the contract was agreed. This right does not apply once services have been substantially performed (e.g. setup completed, domain registered, hosting provisioned), in which case you have explicitly waived your cancellation right by requesting immediate performance.
Service Levels
We aim for high availability but do not guarantee 100% uptime. Realistic targets:
- WordPress Hosting and App Hosting: 99.9% monthly uptime target (approximately 43 minutes of unplanned downtime per month)
- Business Email: 99.9% monthly uptime target
- Domain DNS: 99.99% uptime target
- Custom plans: SLA terms as agreed in writing
Planned maintenance is announced at least 48 hours in advance and scheduled during low-traffic UK hours where possible. Planned maintenance does not count against uptime targets.
If uptime falls below the target in any given month, you may be entitled to a service credit. Service credits are calculated as a percentage of that month's fee corresponding to the missed uptime. Service credits are the sole remedy for downtime.
Data Ownership & Portability
You retain all rights, title, and interest in your Customer Content. We make no claim to ownership of any data, files, websites, or applications you host with us.
- We will not access your Customer Content except where necessary to provide the Services (e.g. troubleshooting, backup verification) or where required by law
- We will not disclose your Customer Content to third parties except as required by law or with your explicit consent
- On cancellation, you may request a full export of your data in standard formats; we'll provide this within 30 days at no charge
- After cancellation, your Customer Content is retained for 30 days then permanently deleted (longer retention available on request)
Liability
We provide our Services with reasonable skill and care, but to the maximum extent permitted by UK law, we limit our liability as follows:
- Our total liability to you in any 12-month period is capped at the total fees paid by you during that period
- We are not liable for indirect, consequential, or special damages, including lost profits, lost revenue, lost business opportunities, or lost data beyond the value of recovery from our backups
- We are not liable for downtime, data loss, or service disruption caused by force majeure events, third-party infrastructure failures, or actions by upstream providers (Hetzner, ICANN, payment processors, etc.)
- Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under UK law
You agree to indemnify us against any third-party claims arising from your use of the Services in breach of these Terms (for example, copyright claims from content you've hosted, or spam complaints from emails you've sent).
Suspension & Termination
We may suspend or terminate your Services for the following reasons:
- Non-payment after 14 days (suspension) or 30 days (termination)
- Breach of the Acceptable Use policy
- Activity that places our infrastructure or other customers at risk
- Court order or lawful authority requiring suspension or termination
- Mutual agreement
Where suspension or termination is for breach (and not legally required to be immediate), we will give you reasonable notice and an opportunity to fix the issue (typically 7 days for minor breaches, longer for material breaches).
On termination by us for cause, no refund is given for the current billing period. On termination by you (cancellation), refund terms in Section 7 apply.
Changes to These Terms
We may update these Terms from time to time, particularly when laws change or our services evolve. The 'Last updated' date at the top of this page indicates when changes were last made.
Material changes (those that materially affect your rights or obligations) will be notified by email at least 30 days before taking effect, and you retain the right to cancel without penalty if you do not agree to the changes. Minor updates (clarifications, formatting) take effect immediately without separate notice.
Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or from the use of our Services will be resolved in the courts of England and Wales, except where consumer protection law gives you the right to bring action in your home jurisdiction.
Before any formal legal action, we ask that you contact us at hello@unitas-hosting.com to attempt resolution. We will engage in good faith to resolve disputes informally.
Contact
For any questions about these Terms or about our Services:
- Email: hello@unitas-hosting.com
- Postal address: Unitas Global Ltd, Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom
- Company registration: Unitas Global Ltd, registered in England and Wales (Company number 12562965)
Questions about this policy? Email hello@unitas-hosting.com
Unitas Global Ltd, registered in England & Wales (Company number 12562965).